Our minimum order quantity is designed for delivery efficiency and care. Customers are required to order a minimum of three bottles, increasing in multiples of three, to facilitate smooth shipping. This policy ensures the integrity of the wines during transit and supports a greener shipping process. Exemptions to the minimum order quantities apply for some items such as glasses, gift packs, and bundled items.

Yes, you must be of legal drinking age, which is 18 years in Australia, to purchase wines from our online cellar door. Age verification checks are in place upon entry to our website to ensure compliance with legal requirements. Additionally, a signature and proof of age verification are required at the time of delivery to confirm that the recipient is of legal drinking age. Our Liquor License Declaration can be viewed here.

To place an order:

• Browse our selection of wines and add your desired bottles and/or gift packs to your cart.
• Proceed to checkout when you’re ready.
• Enter your delivery information at checkout.
• Click ‘Place Order’ and you will be redirected to complete your payment information.
• You will receive a confirmation email once your payment is processed.

Shipping costs are determined by the weight of your order and the delivery location. We work with Australia Post to deliver your wines safely and promptly. The total shipping fee will be calculated and shown at checkout before placing your order.

Delivery times vary based on your location. Orders are dispatched from our warehouse in Mildura within 1-3 business days, with delivery typically taking an additional 3-10 business days. If you require your order by a specific date, please contact us at enquiries@zilzewines.com to discuss potential timeframes. Please note that dispatches are not made on weekends or public holidays.

We take great pride in ensuring that your wine arrives in perfect condition. Each bottle is secured in protective packaging designed to withstand transit. Our packaging is also eco-friendly, in line with our commitment to sustainability. For more information on our environmental practices and sustainability efforts, please visit our Environment and Sustainability section.

If you have a discount code, you can apply it on the ‘View Cart’ or ‘Checkout’ pages. Should you encounter any issues, please contact us at enquiries@zilzewines.com. New subscribers to our mailing list currently receive a 10% discount on their first order. Sign up to receive this offer and stay informed about additional promotions through our email newsletter.

Currently, our shipping services are available only within Australia.

For any concerns or questions about your purchase, please get in touch with our customer support team at enquiries@zilzewines.com within 7 days of delivery. We are dedicated to ensuring your satisfaction and addressing any issues with your order.

We’re dedicated to delivering exceptional wines that brighten your day. If, however, your order arrives less than perfect due to damage, defects, or doesn’t meet our promised quality standards, please contact us within 7 days of your delivery at enquiries@zilziewines.com. Our customer care team will promptly assist you to organise a replacement or refund.

Please note; we currently do not accept exchanges unless in the case of damaged or defective products. We only accept returns for orders placed through our online cellar door at www.zilziewines.com. Wines purchased elsewhere are subject to the return policy of the place of purchase.

Our official returns policy can be viewed here: https://www.zilziewines.com/returns/

For comprehensive information on our current and past sweepstakes, including how to enter, winners’ details, and terms and conditions, please visit our dedicated Sweepstakes Landing Page at www.zilziewines.com/sweepstakes